Cox Insurance is a third-generation, family-owned company, passionate about helping families and businesses reach their goals and feel confident they are protected. We have an exceptional team that works collaboratively to provide the best guidance and ongoing support in the industry. We handle insurance-related matters by developing a comprehensive plan to assist with lifestyle changes, claims, and everything in between. We believe in going the extra mile for our clients and treating them as if they were our own family. We are looking for someone with a customer-centric mindset to join our team.
Role Overview
As a Client Care Team Coordinator, you will be part of our Experience Team, which is dedicated to maintaining the highest quality standards in client service and operational excellence. You will play a key role in supporting daily client operations, quality assurance, and internal coordination, with the goal of delivering superior client experiences. In this role, you’ll thrive in a fast-paced environment, with a natural talent for exceptional service while supporting continuous improvement initiatives. You’ll collaborate with teams across the agency—from underwriting to claims—and serve as a go-to resource for issue resolution, workflow optimization, and operational compliance. You will also support internal systems and provide administrative back up and client hospitality. Success in this role is defined by your ability to improve operational efficiency, uphold exceptional service standards, and foster a culture of collaboration and accountability.
What YOU are good at
- Communicating clearly and professionally across all levels—written and verbal
- Taking ownership of issues and resolving them with empathy and efficiency
- Staying organized and attentive to detail while managing multiple priorities
- Working independently while contributing to a team-oriented culture
- Critical thinking to improve workflows, maximize efficiencies and minimize errors
- Supporting team operations, including email and inbox management
- Acting with accountability, responsiveness, and problem-solving agility
- Analyzing and interpreting client data, and creating reports on key metrics
- Identifying opportunities for improvement and implementing quality measures
- Providing warm and professional administrative support to clients, guests, and team members
- Proficiency with Microsoft 365 tools and familiarity with agency systems (e.g., Epic)
- 3+ years working in client services, customer service, hospitality, high-end retail, or other client service roles, preferably with project management, operations support and administrative experience.
What WE are good at
- We protect lifestyles
- We are guides
- We give a damn
The Extras we offer (besides pay!)
- Compensation range: $58,000 – $68,000/year depending on experience
- Performance bonus eligible
- Position is FT, hybrid scheduling, located in St. Paul
- 401(k) with company match
- Paid time off
- Health insurance coverage
- Paid sabbatical based on tenure
- Associate of the Year awards
- Professional appearance allowance when you are hired
- Dry cleaning service
- Wellness amenities
- Team meals and events
Equal Opportunity Employer
Cox Insurance provides employment opportunities to all employees and applicants without regard to race, color, national origin, religion, sexual orientation, gender identity or expression, age, disability, sex (including pregnancy), personal appearance, genetic information, economic background, political affiliation, marital status, familial status, family responsibilities, matriculation, place of residence or business, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
To Apply
Send a resume and cover letter to Susan Cox, Talent Director at [email protected].
