Cox Insurance is pleased to announce the appointment of Kelley Loughrey as the company’s Chief Experience Officer (CXO). In this newly-established role, Loughrey will lead initiatives aimed at enhancing the overall experience of team members and clients, ensuring that every interaction with Cox Insurance reflects the company’s commitment to innovation and service excellence.
Loughrey brings a wealth of knowledge and a proven track record of strategic vision and leadership.
“We are thrilled to welcome Kelley to our leadership team,” said Taylor Cox, President of Cox Insurance. “Her passion for organizational development aligns perfectly with our mission to build a collaborative work environment while serving clients with reliable, personalized insurance solutions. We are confident that her leadership will further strengthen our team.”
As Chief Experience Officer, Loughrey will be responsible for team development and process enhancement.
“I am excited to join Cox Insurance at such an important time in its growth,” said Loughrey. “I look forward to working with the team to build on the company’s strong foundation and help drive customer experience excellence in every aspect of our business.”
Loughrey holds two Master’s degrees, is a board-certified coach, and has also earned a Brene Brown leadership certification.
About Cox Insurance
Since 1950, Cox Insurance Associates has provided personal and commercial risk management services as an independent agency. The heart of our business is building genuine relationships with our clients and business partners. We work as a team toward collective goals, inspired by a commitment to provide an outstanding insurance experience.
